Terms and Conditions

1. General
These general terms and conditions apply to all offers, orders and agreements concluded via the website www.superskincura.com. By placing an order, the customer agrees to these terms and conditions.

2. Company Location and Contact Details
Momentum Consultancy is a company registered in Belgium. You can contact us via e-mail: contact@skincurawell.com or by telephone on +1 505 407 5517.

• Company address:
  Rue d'Ellezelles 59
  9600, Renaix Belgium

3. Ordering and Payment

• Placing an order: When placing an order, the customer agrees to the price offered, including taxes and shipping costs. An order is processed automatically as soon as it has been placed. Because the process is automated, an order cannot be cancelled after it has been placed, unless the product is returned in accordance with the return policy.

• Payment: Payments can be made via the payment methods indicated on the website (e.g. iDEAL, credit card, PayPal). The customer is obliged to pay the full amount when placing an order.

4. Delivery

• Shipping Costs and Delivery Time: Delivery takes place according to the periods indicated on the website, unless delays occur due to force majeure (see Force Majeure clause). Shipping costs depend on the chosen shipping option and are stated in advance with the order.

• Responsibility for delivery: Responsibility for the delivery of the order lies with the chosen carrier. Skin Cura is not responsible for theft or loss during shipping. If a customer has not received a product, the customer must first contact the supplier or carrier to resolve the problem.

• Proof of contact: The customer must provide proof of contact with the supplier or carrier (for example e-mail or tracking information) before Skin Cura can proceed with further steps in sending a replacement product.

5. Returns and Right of Withdrawal

• Right of withdrawal: The customer has the right to return unopened and unused products within 14 days of receipt, provided the product is sealed and in its original packaging (hygienic product). Returns must comply with our return policy.

• Exceptions: As these are hygienic products, opened products cannot be returned, unless the product is defective or does not match the description on the website.

• Cancelling an order: Once an order has been placed, it can no longer be cancelled, as it is processed automatically and entails costs for delivery. The only option for the customer to return the product is via the return policy.

6. Packaging and Product Changes

• Packaging: Skin Cura reserves the right to deliver the product in modified packaging as a result of rebranding, a change of supplier or other circumstances. The essence of the product (quality characteristics, use and performance) remains unchanged. Such changes cannot be a reason for cancellation or refund of the order, unless the delivered product actually does not match the description on the website.

7. Warranty and Liability

• Warranty: Our products carry a warranty of 30 days after receipt of the product. The warranty covers defects caused by manufacturing faults, but not damage caused by incorrect use by the customer.

• Product liability: Skin cura is liable for defective products that cause damage, provided the defect is the result of a manufacturing fault and not of incorrect use by the customer.

• Limitations of liability: skin Cura is not liable for indirect damage, such as loss of profit or business damage, arising from the use of the product or the non-delivery of the order.

8. Complaints Procedure

• Customers can submit complaints by sending an e-mail to contact@skincurawell.com. We aim to handle complaints within 14 days of receipt. Customers are kept informed of the progress of their complaint.

• For technical support, customers can contact us via the same e-mail address for help with use or product-related problems.

9. Privacy and Data Protection

• Privacy policy: We take the privacy of our customers seriously and handle all personal data in accordance with the General Data Protection Regulation (GDPR). For more information about how we collect, use and protect personal data, please refer to our privacy policy, which is available on our website.

• Use of Data: The data provided by the customer is used exclusively for processing orders and improving the customer experience. We do not share customer data with third parties, unless this is necessary for the performance of the agreement (for example with the carrier for delivery).

10. Intellectual Property

• Copyright and Trademark Rights: All content on the website, including text, images, logos, and product descriptions, is the property of Skin Cura and is protected by copyright and trademark rights.

• Use by Third Parties: Customers may not copy, reproduce or distribute images, texts or other content from the website without the written permission of Skin Cura.

11. Force Majeure

• Force majeure: Skin Cura is not liable for delays, damage or the non-delivery of a product as a result of force majeure, such as natural disasters, war, strikes, technical failures or other unforeseen events beyond our control.

12. Applicable Law and Jurisdiction

• Applicable law: Dutch law applies to all agreements between Skin Cura and the customer.

• Disputes: In the event of disputes, the competent court has jurisdiction, unless mandatory law provides otherwise.

Changes to the General Terms and Conditions

Skin Cura reserves the right to amend the general terms and conditions at any time. Changes are always published on the website and take effect from the moment of publication.

Last update: 24/01/2026